Refund policy

PIXNIX Refund & Return Policy

We want you to love your PIXNIX camera. If you're not satisfied, here's how we can help:

MAKE A PRODUCT OPENING VIDEO

• Returns: We accept returns within 2 days of delivery. The product must be unused and in original packaging.
• Damaged or defective items: If your camera arrives damaged, contact us within 24  hours at official.pixnix@gmail.com with a video and we'll send a replacement or issue a full refund.
• Thermal paper rolls: Due to hygiene reasons, opened paper rolls are non-returnable.
• Refund processing: Approved refunds are processed within 5–7 business days to the original payment method.
• How to initiate: Email us at official.pixnix@gmail.com with your order number and reason for return and a video.